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Technical Support Engineer Assessment

This is a Lagos-Based Role. Accepted Applicants will have to relocate to Lagos.

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1 / 11

What does SLA (Service Level Agreement) stand for?

2 / 11

What is the purpose of a knowledge base in a support role?

3 / 11

How would you prioritize support requests when multiple customers are experiencing issues?

4 / 11

A customer reports that their email is not working. Which of the following could be the issue?

5 / 11

Which of the following is a common method for remote support?

6 / 11

When is it appropriate to escalate a support ticket to a higher level of support?

7 / 11

This role requires you to relocate to Lagos, are you willing to relocate?

8 / 11

What is the purpose of documenting customer interactions and resolutions?

9 / 11

A customer is experiencing slow internet speeds. What troubleshooting step should you recommend first?

10 / 11

What is the primary goal when communicating with an upset customer?

11 / 11

What is the first step you should take when a customer reports a technical issue?

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